CORONA VIRUS STORES & ONLINE UPDATE
We’re doing everything we can to ensure that everyone still has access to our extraordinary chocolate, whenever and wherever they want. However, with the huge surge in online shopping there may be some delays to deliveries as our Delivery Partners try to keep up with the additional demand. Please bear with us as we adapt our ways of working to maintain deliveries and protect our wonderful staff.
UK Online Delivery
With the continued level of orders and increasing pressure on the home delivery network, we’re having to change to standard delivery (5 working days) to avoid disappointment. However, we’ll be reviewing this on an ongoing basis.
Unfortunately, we are not able to offer our Build A Bar service at the moment. However, we still continue to write a hand written note with every order that we send out.
Sadly, all our stores are now closed. We will be following Government advice on when it is safe and appropriate to reopen.
Indulgence Evenings & Children’s Parties
Unfortunately, all parties have been cancelled until further notice. We hope to be able to take bookings once our stores have reopened.
If you have already booked and paid for an Indulgence evening or Children’s Party, you will be able to transfer your booking to a later date that works for you, once our stores have reopened, or claim a full refund. We’re just sorry that we can’t celebrate your special occasion with you currently.
Customer Services Update
We know how important it is to be able to talk to someone at the end of the telephone, so we are keeping our Customer Service line open. However, please be aware that there may be some delay in answering your call as the current volume of calls is unprecedented. So as much as we love talking to all our customers, please call us only if you have an issue that can’t be resolved online.
You can also contact us via Email or on our Social channels – we’d love to hear from you!
To Email us – Contact Us form. We aim to respond to you within 48 hours
Our opening times are as follows.
Monday to Friday 9am to 5pm
We appreciate the challenging climate that we’re all living through and just hope that a little bit (or a lot!) of Montezuma’s Extraordinary Chocolate will put a smile on your face.