Delivery & Terms

Summer 2019

Please be aware from time time during the gloriously warm summer months we may hold back your parcel by a few days. Whilst all of our products are stored in a temperature controlled environment at Chocolate HQ, we sadly are unable to control the temperatures during transit. We do not want to risk your order arriving in less than perfect condition! If your order is urgent please pop it on a next day delivery service!  We occasionally will include an ice pack in your parcel - please note that you can recycle or reuse these! 

Save

Save

Save

Save

UK Delivery Options

P&P Costs

Free Standard UK delivery for all orders over £45!

£3.95 Royal Mail Standard Delivery UK (3-5 working days)

£7.50 - DPD Local Next Working Day UK (place your order before 2pm Mon-Fri for next working day delivery) We are unable to deliver on Weekends or Bank Holidays.

Next Working Day Delivery is NOT available for delivery in the Scottish Highlands or Islands or any Off Shore post codes i.e Channel Islands, Ireland, Isle of Wight. Please select Standard delivery for these locations.

Deliveries are NOT made on Bank Holidays or Weekends.

International Delivery Options

We also offer delivery to Europe via DPD. 2-8 Days depending on country.

Orders sent to the USA and Canada are sent on a premium service with DHL and take approximately 5 days.

 See delivery costs in tables below.

Gift Options & Returns

Handwritten Gift Message
You will have the opportunity to add a personal message to your gift, this will be hand written and included in your parcel for the recipient. Please note that we never include senders details in any parcels, therefore if a parcel is a gift and you have not written a personal message the recipient may not know who to thank!

Gift Bag
Should you require your chocolate goodies to be popped in to a Montezuma's Gift Bag, this is an additional cost of £3.50. Every product has this option on the individual product pages.

Returned Parcels

On the rare occasion that a parcel is returned to us (UK delivery only), for example if your gift is not picked up or has been sent to the wrong address) We ask that you, the sender pay a re-send fee of £4.42 to ensure that your parcel is delivered safely. We'll let you know if for any reason your chocolates are returned.

European Delivery Options

European Shipping Table

Save

Save

Save

Save

US & Canada Delivery Options

Canda ShippingUS Delivery Table

Save

Save

Save

Save