Terms and Conditions
Terms and Conditions
Please read these conditions carefully before using the Montezuma's Chocolates
website. By using this website, You signify Your agreement to be bound by these
Customers or visitors to this web site are referred to as "You" or "Your"
Montezuma's Direct Limited is referred to as "Us" or "We".
Kew Gardens Golden Ticket Competition - please readh terms & conditions HERE
1. Security & Order Confirmation
If You pay by credit or debit card, Your details are handled by Us on a secure
server using Braintree encryption. While it is impossible for any web site
to be completely impregnable to fraud, Our system of a secure server and
encryption offers a good level of security that You can be confident with.
When You place an order to purchase a product We will send You an e-mail
confirming receipt of Your order and containing the details of Your order including
transaction and order reference numbers.
Your order represents an offer to Us to purchase a product which is accepted by
Us when We process payment for your order.
When We accept Your order, We will send a Dispatch Confirmation E-mail.
Any products which We have not confirmed in a Dispatch Confirmation E-mail do
not form part of that contract.
If You have incorrectly entered Your email address Your confirmation and
dispatch email may fail. So long as payment has been processed successfully
this will in no way affect Your order.
Failure by Us to send a receipt confirmation email or dispatch confirmation email
in no way invalidates Your offer or Our acceptance of your offer.
2. Post & Packaging
Post & packing prices are based on orders to UK mainland addresses only. We
send orders by various methods but generally We will provide You with tracking
information in Your confirmation email.
If You have special delivery directions or the telephone number of the recipient
these may help with Your delivery and therefore please ensure You leave details
in the appropriate field in the checkout section.
FULL VALID POST CODES are required for every order. We will not send any
orders without one. If You provide an incorrect address, including the postcode,
We do not accept any responsibility for a failure of an order to arrive or any costs
involved in redirecting that order.
We strive to dispatch orders the same day if they are received before 0930
(Monday to Thursday) although this is not always possible. Orders may take up
to 5 days to be dispatched.
If You have chosen next day delivery We will send the order the same day for
next day delivery so long as the order was received before 1400 (Monday to
Thursday). Because delivery is handled by outside contractors we cannot
guarantee delivery although we use our reasonable endeavours to ensure
delivery on the date requested.
If next day delivery orders are received outside of the above times We will strive
to send the order the same day, or if this is not possible, orders will be sent the
next working day.
In hot or extremely cold weather, We reserve the right to delay Your order until
the weather has moderated. In extreme situations this can delay orders for
For urgent orders when extreme weather is present We will contact You for
authority to send despite prevailing weather conditions. If You authorise such
dispatch We cannot accept any liability for damage or loss.
Time is not of the essence in relation to this contract.
3. Damage & Tracing Parcels
In the event that Your chocolate is damaged in transit please contact Us within
24 hours of receipt. Products received by courier should be checked before being
signed for. If the exterior packaging or the product are found to be damaged You
must then sign "checked and found to be damaged". If You fail to do this We may
not be able to offer a refund.
If orders are not delivered please check your tracking information before
contacting us. If orders are considered by Us to be lost in transit after a
reasonable period time has elapsed we shall at Our discretion either refund or
resend the order.
Should You fail to collect a parcel or re arrange delivery of your parcel after a
failed delivery and the parcel is returned to Us then You will incurr a further
postage charge for Us to re send the order.
4. Overseas Orders
We only deliver to addresses in the UK, Europe, USA & Canada.
5. Contact Details
For delivery, purchase or product queries please contact us using any of the
methods listed on the web site.
6. Prices & Product Details
Our web site may display prices in other currency but purchases will always be
completed in £ Sterling.
We endeavour to ensure that the information shown on the web site is as
accurate however we cannot guarantee that information and offer no warranties
as to the accuracy.
We cannot be held responsible for typographical errors on the web site, including
but not limited to those regarding price. We reserve the right to make changes to
Our web site including prices, products, ingredients and terms & conditions
without any notice being given.
All products and services are subject to availability and may be withdrawn from
sale at any time. If for any reason goods ordered are not available You may be
offered an alternative. This alternative will be offered by telephone or email. We
will never ship an alternative product without obtaining authorisation beforehand
unless the product is part of a collection or gift hamper.
7. Returns Policy
If for any reason You are not entirely satisfied with any product that You have
purchased from Us, because you feel they are either damaged or faulty, You
may return it to Us, at Your expense, within 7 days from the date of dispatch.
Provided it is returned in its original packaging and the product has not been
consumed other than is reasonable to establish the quality of the product You are
not happy with We will refund the entire purchase price including the cost of
postage or alternatively we will exchange the item for you.
If Your returned chocolate is damaged, not in the original packaging or
consumed more than was reasonable to establish the quality of product, We
reserve the right to levy a charge commensurate with that loss.
We are unable to process returns or refunds on items that are just unsuitable or
The title for goods supplied remains with Us until full payment has been
9. Cookies & Beacons
A cookie is a text-only string of information that a website transfers to the cookie
file of the browser on Your computer's hard disk so that the website can
remember who You are.
A cookie will typically contain the name of the domain from which the cookie has
come, the "lifetime" of the cookie, and a value, usually a randomly generated
Two types of cookies are used on our website:
Session Cookies are temporary cookies that remain in the cookie file of Your
browser until You leave the site. They allow You to carry informa- tion across
pages of Our site and avoid having to re-enter information. They also allow You
to maintain a shopping basket and within registration to allow You to access
Persistent Cookies remain in the cookie file of Your browser for longer depending
on how long the lifetime of the specific cookie is. They help Us recognise You as
a unique visitor by using a unique random number when You return to Our
website. They also allow Us to compile anonymous, aggregated statistics that
allow Us to understand how users use Our site and to help Us improve the
structure of Our website.
We cannot identify You personally in this way.
Cookies help Our website arrange content to match Your preferred interests
by themselves to identify You.
Web Beacons Some of Our Web pages may contain electronic images known
as Web beacons or clear GIF's. These allow Us to count users who have visited
these pages. Web beacons collect only limited information which include a
cookie number, time and date of a page view, and a description of the page on
which the Web beacon resides.
Disabling/Enabling Cookies You have the ability to accept or decline cookies by
modifying the settings in Your browser. However, You may not be able to use all
the interactive features of Our site if cookies are disabled.
We take Your privacy seriously and are committed to providing users with an
Internet experience that respects Your privacy.
When You place an order we need to collect certain information to process Your
transaction and fulfill Your order, You can be confident We will not disclose Your
details to anybody unless required by law to do so.
We do not hold your credit card details online once the order has been
Our web site links to other sites. Please be aware that We are not responsible for
11. Spam Attack
The EU Directive on Privacy and Electronic Communications demands that
member states do more to combat spam. The UK law tries to create a system
that lets legitimate businesses send direct e-mail to users but attempts to stop
the scammers and spammers.
We only send emails to addresses that have been supplied directly to Us by
customers and We always remove addresses from Our address book when
requested to do so by those customers. We never spam.
12. Data Security
We endeavour to take all reasonable steps to protect Your personal information.
All the data collected by Us is stored on a secure server. The secure server
software encrypts all information You input before it is sent to Us.
14. Your Account
If You use the website, You are responsible for maintaining the confidentiality of
Your account and password and for restricting access to Your computer to
prevent unauthorised access to Your account.
You agree to accept responsibility for all activities that occur under Your account
or password. You should take all necessary steps to ensure that the password is
kept confidential and secure and should inform Us immediately if You have any
reason to believe that Your password has become known to anyone else, or if
the password is being, or is likely to be, used in an unauthorised manner.
15. Access to Our Website
We will do Our utmost to ensure that availability of the website will be
uninterrupted and that transmissions will be error-free. However, due to the
nature of the Internet, this cannot be guaranteed.
Your access to the website may also be occasionally suspended or restricted to
allow for repairs, maintenance, or the introduction of new facilities or services.
We will attempt to limit the frequency and duration of any such suspension or
16. Licence for Website Access
We grant You a limited licence to access and make personal use of this website,
but not to download (other than page caching) or modify it, or any portion of it,
except with express written consent from Us.
This licence does not include any resale or commercial use of this website or its
contents; any collection and use of any product listings, descriptions, or prices;
any derivative use of this website or its contents; any downloading or copying of
account information for the benefit of another merchant; or any use of data
mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated,
copied, sold, resold, visited, or otherwise exploited for any commercial purpose
without Our express written consent.
You are granted a limited, revocable, and non-exclusive right to create a
hyperlink to the home page of Our web site as long as the link does not portray
Us, Our products or services in a false, misleading, derogatory, or otherwise
17. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the
website or access to it to be interrupted, damaged or impaired in any way. You
must use the website for lawful purposes only and must not use the website for
any of the following: Fraudulent purposes, or in connection with a criminal
offence or other unlawful activity; To send, use or reuse any material that is
illegal, offensive, abusive, indecent, defamatory, obscene or menacing; In breach
of copyright, trademark, confidence, privacy or any other right; Is otherwise
injurious to third parties; Objectionable; Which consists of or contains software
viruses, political campaigning, commercial solicitation, chain letters, mass
mailings or any "spam"; or Causes annoyance, inconvenience or needless
All content included on the website, such as text, graphics, logos, button icons,
and images belong to Us, and are protected by United Kingdom and international
Montezuma's, Monty's and other marks indicated on Our website are trademarks
or registered trademarks of Montezuma’s Direct Limited, Montezuma's
Chocolates Limited or Montezuma's Limited.
Our graphics, logos, page headers, button icons, scripts and service names are
the trademarks or trade dress of Montezuma’s Direct Limited, Montezuma's
Chocolates Limited or Montezuma's Limited and may not be used in connection
with any product or service without Our written authorisation.
20. Events Beyond Our Reasonable Control
We will not be held responsible for any delay or failure to comply with Our
obligations under these conditions if the delay or failure arises from any cause
which is beyond Our reasonable control. This condition does not affect Your
If You breach these conditions and We take no action, We will still be entitled to
use Our rights and remedies in any other situation where You breach these
22. Governing Law and Jurisdiction
The Conditions shall be governed by and construed in accordance with the laws
of England and you irrevocably submit to the exclusive jurisdiction of the courts
23. Statutory Rights
These conditions in no way affect Your statutory rights.
24. Promotional Codes
One promotional code only may be used per order.