Customer Services Update
We know how important it is to be able to talk to someone at the end of the telephone, so we are keeping our Customer Service line open. However, please be aware that there may be some delay in answering your call as the current volume of calls is unprecedented. So as much as we love talking to all our customers, please call us only if you have an issue that can’t be resolved online.
You can also contact us via Email or on our Social channels – we’d love to hear from you!
To Email us – Contact Us form. We aim to respond to you within 48 hours
Our opening times are as follows.
Monday to Friday 9am to 5pm
We appreciate the challenging climate that we’re all living through and just hope that a little bit (or a lot!) of Montezuma’s Extraordinary Chocolate will put a smile on your face.
Internet & Mail Order Enquiries
Please call the team or alternatively drop us an email and we will be here to help you with any queries you may have regarding your order.
Mail Order Office Hours are Monday - Friday 0900 - 1700 GMT/BST. Closed Bank Holidays.
If your query is regarding an existing order please quote your order reference number in all correspondence - this will help us and you! You will find this on your order confirmation e-mail.
+44 (0) 1243 510510
0345 450 6306
If you have a general enquiry that is not specific to an online order or online experience please call the team at Montezuma's HQ or drop an email to the customer services team with your suggestions and feedback!
Please note that our HQ office hours are Monday-Friday 0900 to 1700 GMT/BST. We will do our utmost to respond to you within two working days.
+44 (0) 1243 510510
Press & Advertising Enquiries
If you would like to write about our business or our products, we would love you for that! Please send any Press enquiries to Vicky Shepherd.
Please note that if you would like to sell us any advertising or advertorial space, it’ll probably be a, “No thank you” as we believe our extraordinary chocolate is an advertisement in its own right. However, if we truly believe it’s an opportunity that we simply can’t miss, then we’ll check in with our very helpful media agency, who advise us on how to spend our advertising pennies wisely.
+44 (0) 20 391 59526
Wholesale, Export & Bespoke Enquiries
To place a wholesale order or to discuss your export requirements, you can call or email our wonderful trade team.
To find out more about bespoke Montezuma's products for your shop or corporate chocolates for gifts or an event please e-mail Tom- sometimes it's just nice to chat about chocolate!
+44 (0) 1243 510514