We offer a variety of delivery options and these will depend on your chosen country of delivery. For full details, head to our Delivery Information page.

Free standard delivery on orders over £50. Standard delivery is £4.95, and next day delivery is £7.50 (order before 2 pm Mon-Thurs). For more details visit our Delivery Page.

Yes, we hold orders if the temperature exceeds 25°C to ensure product quality. Shipping resumes when temperatures drop. Please contact hello@montezumas.co.uk for any delivery queries.

For customers shipping to the EU, as of July 1st 2026 all shipments are now chargeable in accordance with the countries rates. The courier will contact you before delivery for collection of these.

For customers in the USA, all applicable duties and taxes will be collected at checkout.

Your order number will be within your order confirmation email and is also viewable under "My Orders" in your profile.

Tracking links are sent out via email once an order has been fulfilled. If you are having trouble finding the email then try searching 'Montezuma's order confirmed' in your mailbox.

Alternatively you can log into your account online and check the status and tracking details by selecting the relevant order.

We understand that plans change, and we’ll do our best to assist you. If you need to amend your order, please contact us as soon as possible by emailing us at hello@montezumas.co.uk (Monday -Thursday 9-5 and Friday 8-4).

While we’ll make every effort to accommodate your request, please note that we cannot guarantee changes to orders once they have been fulfilled.

Thank you for your understanding!

UK customers may cancel their order within 14 days of delivery in accordance with UK consumer law. Orders may also be cancelled free of charge before dispatch. Please refer to our Terms & Conditions for full details.

EU customers have a 14-day right of withdrawal from the date of delivery. Return shipping is the customer's responsibility unless the item is faulty or supplied in error. Please refer to our Terms & Conditions for full details.

We do not accept change-of-mind returns for orders shipped outside the UK and EU. If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery. Please refer to our Terms & Conditions for full details.

If your item arrives damaged or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, so we can resolve the issue quickly. Please ensure you take pictures of any damages/faults for a quick resolution. This does not affect your statutory consumer rights.

Share the love with friends and family by sending them one of our gift cards. Select 'I want to send this as a gift' and you can choose an email address to send to along with a message.

At the checkout! Add your items to the cart, click the cart icon, and enter your code before completing your purchase.

Check out our Store Locator page to find your nearest Montezuma’s location.

Absolutely. All our packaging is either biodegradable, widely recyclable, or compostable. We never use artificial colours, flavours, or palm oil, and our ingredients are sustainably sourced. Learn more on our Crafted with Conscience page.

We avoid palm oil to protect rainforests and wildlife habitats and to support ethical working conditions in cocoa farming. Our commitment is to sustainable cocoa and farming practices.

We love hearing from you! Send feedback through our Contact Page, and help us make your chocolate experience even sweeter.