We offer a variety of delivery options and these will depend on your chosen country of delivery. For full details, head to our Delivery Information page.

Free standard delivery on orders over £50. Standard delivery is £4.95, and next day delivery is £7.50 (order before 2 pm Mon-Thurs). For more details visit our Delivery Page.

Yes, we hold orders if the temperature exceeds 25°C to ensure product quality. Shipping resumes when temperatures drop.

Your order number will be within your order confirmation email and is also viewable under "My Orders" in your profile.

We understand that plans change, and we’ll do our best to assist you. If you need to amend your order, please contact us as soon as possible by calling 01243510510 within office hours (Monday -Thursday 9-5 and Friday 8-4).

While we’ll make every effort to accommodate your request, please note that we cannot guarantee changes to orders once they have been fulfilled.

Thank you for your understanding!

Tracking links are sent out via email once an order has been fulfilled. If you are having trouble finding the email then try searching 'Montezuma's order confirmed' in your mailbox.

Alternatively you can log into your account online and check the status and tracking details by selecting the relevant order.

Share the love with friends and family by sending them one of our gift cards. Select 'I want to send this as a gift' and you can choose an email address to send to along with a message.

At the checkout! Add your items to the cart, click the cart icon, and enter your code before completing your purchase.

Check out our Store Locator page to find your nearest Montezuma’s location.

Absolutely. All our packaging is biodegradable, recyclable, or compostable. We never use artificial colours, flavours, or palm oil, and our ingredients are sustainably sourced. Learn more on our Crafted with Conscience page.

We avoid palm oil to protect rainforests and wildlife habitats and to support ethical working conditions in cocoa farming. Our commitment is to sustainable cocoa and farming practices.

Our cocoa is sourced seasonally to ensure sustainability, with certifications from the Rainforest Alliance or Cocoa Horizons. Every bite of Montezuma’s chocolate supports ethical, eco-friendly cocoa farming.

We love hearing from you! Send feedback through our Contact Page, and help us make your chocolate experience even sweeter.