Need help with an online order? Send us a message and our team will be happy to help. Please include your order reference number, which can be found in your order confirmation email.

Non-urgent enquiries are answered within 7 working days. Our phone lines are open Monday, Tuesday, Thursday and Friday, 8:00 am – 3:00 pm GMT/BST, excluding bank holidays, on +44 (0)1243 510510.

Please note that orders cannot be placed by phone. Please order through our website.

For general enquiries, suggestions or feedback that are not related to an online order or online shopping experience, please send us a message. Our team will be happy to help.

Non-urgent enquiries are answered within 7 working days. Our phone lines are open Monday, Tuesday, Thursday and Friday, 8:00 am – 3:00 pm GMT/BST, excluding bank holidays, on +44 (0)1243 510510.

If you’re interested in writing about Montezuma’s or our products, we’d love to hear from you.

Please note that if you would like to sell us any advertising or advertorial space, it’ll probably be a, “No thank you” as we believe our extraordinary chocolate is an advertisement in its own right. For press, media, collaboration or partnership enquiries, please email hello@montezumas.co.uk

For wholesale orders, export enquiries, bespoke products or event gifts, please contact our trade team. We’ll be happy to discuss your requirements and help you find the right solution.

Email us at wholesale@montezumas.co.uk or call us on +44 (0)1243 510514.

If you have an enquiry or feedback that is related to a shop bought product or experience please contact the shop directly here or send us a message using the form above.