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Delivery Information
Summer Delivery
Please be advised that to keep your chocolates safe during transit we may use ice packs in your parcels. These are made from food-safe recyclable white polyester and will keep your chocolate cool for 48 hours. On very hot days we may delay posting your order until the weather has cooled a little as we do not want to risk your order arriving in less than perfect condition. We apologise for any delays but if your order is urgent please pop it on a next day delivery so that transit time is as quick as possible! Thank you for your patience!
Covid-19 Delivery Update
UK Online Delivery
We’re sorry for any delays that you’re experiencing. We’re working as hard and as fast as we can to fulfil each of your orders. Please allow 3-5 working days for your order to arrive. To avoid disappointment, please place your orders well in advance.
Our Delivery Partners
Once your order leaves our warehouse, it will pass to one of our trusted business partners to make its journey to you. Our partners have also introduced their own stringent measures to ensure the safety, health and well-being of their employees and customers.
This of course, includes social distancing. When your order arrives, you may find that extra measures are taken to ensure parcels are not handed directly to you and you are not asked to sign hand-held devices. Local couriers will instead support you remotely through this process. We have been assured that your order will be delivered as safely as possible, with risk minimised at every opportunity.
Sending Overseas
Currently, we’re still despatching orders as usual to Europe and the rest of the world. However, we are aware that our delivery partners overseas are experiencing some local delays in certain destinations. This does mean you need to allow up to 5 working days extra for your order to arrive.
Packaging Materials
We’re passionate about finding ways to reduce our impact on our beautiful planet. All of our online orders are packed into recyclable boxes, with recyclable paper packing material and sealed with recyclable paper tape. Happy Planet Happy People.
UK Delivery Options
Free Standard UK delivery for all orders over £60 £40 for a limited time only!
£3.95 Royal Mail Standard Delivery UK (please allow up to 5 working days for delivery)
£7.50 DPD Local Next Working Day UK (place your order before 2pm Mon-Fri for next working day delivery) We are unable to deliver on Weekends or Bank Holidays.
Next Working Day Delivery is NOT available for delivery in the Scottish Highlands or Islands or any Off Shore post codes i.e Channel Islands, Ireland, Isle of Wight. Please select Standard delivery for these locations.
Deliveries are NOT made on Bank Holidays or Weekends.
International Delivery Options
We also offer delivery to Europe via DHL. 2-8 Days depending on country.
Orders sent to the USA and Canada are sent on a premium service with DHL and take approximately 5 days.
See delivery costs in tables below.
*any import duty taxes incurred are to be paid by the receiver of the parcel upon delivery - DHL will contact you directly regarding this. Sadly the charges out outside of our control.
European Delivery Options - Parcel weight restriction of 10kg |
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| Group 1: Belgium, Luxembourg, Eire, Austria, France, Netherlands, Germany, Denmark | £11.99 | 2-3 Days delivery time |
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Group 2: Czech Republic, Slovakia, Estonia, Hungary, Italy, Spain, Poland, Slovenia, Croatia, Lithuania, Sweden |
£17.99 | 3-8 Days delivery time |
| Group 3: Portugal, Romania, Greece, Bulgaria | £22.99 | 4-8 Days delivery time |
| Group 4: Switzerland | £37.99 | 3 Days delivery time |
Canada Delivery Options - Parcel weight restriction of 5kgPlease note: we are unable to send any glass or alcohol, Any import taxes incured are payable by receiver |
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| Weight 0 - 2kg | £21.99 | 5 Days delivery time |
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Weight 2 - 5kg |
£36.99 | 5 Days delivery time |
USA Delivery Options - Parcel weight restriction of 5kgPlease note: we are unable to send any glass or alcohol, Any import taxes incured are payable by receiver |
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| Weight 0 - 2kg | £15.49 | 5 Days delivery time |
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Weight 2 - 5kg |
£29.49 | 5 Days delivery time |