Covid-19 Delivery Update

UK Online Delivery

We’re sorry for any delays that you’re experiencing. We’re working as hard and as fast as we can to fulfil each of your orders. Please allow 7 working days for your order to arrive. To avoid disappointment, please place your orders well in advance.

Our Delivery Partners 

Once your order leaves our warehouse, it will pass to one of our trusted business partners to make its journey to you. Our partners have also introduced their own stringent measures to ensure the safety, health and well-being of their employees and customers.

This of course, includes social distancing. When your order arrives, you may find that extra measures are taken to ensure parcels are not handed directly to you and you are not asked to sign hand-held devices. Local couriers will instead support you remotely through this process. We have been assured that your order will be delivered as safely as possible, with risk minimised at every opportunity.

Sending Overseas 

Currently, we’re still despatching orders as usual to Europe and the rest of the world. However, we are aware that our delivery partners overseas are experiencing some local delays in certain destinations, namely Italy, Spain, Germany and France. This does mean you need to allow up to 5 working days extra for your order to arrive.

Summer Delivery

Please be advised that to keep your chocolates safe during transit we may use ice packs in your parcels. These are made from food-safe recyclable white polyester and will keep your chocolate cool for 48 hours. On very hot days we may delay posting your order until the weather has cooled a little. 

Packaging Materials

We’re passionate about finding ways to reduce our impact on our beautiful planet. We’ve made all of our old packaging into shredded sizzle to use in our gift boxes and in our Online delivery boxes in place of the packing paper inside the box. Happy Planet Happy People.

UK Delivery Options

Free Standard UK delivery for all orders over £60 

£3.95 Royal Mail Standard Delivery UK (please allow 7 working days for delivery)

£7.50 DPD Local Next Working Day UK (place your order before 2pm Mon-Fri for next working day delivery) We are unable to deliver on Weekends or Bank Holidays. Please not we are not currently offering next day delivery.

Next Working Day Delivery is NOT available for delivery in the Scottish Highlands or Islands or any Off Shore post codes i.e Channel Islands, Ireland, Isle of Wight. Please select Standard delivery for these locations.

Deliveries are NOT made on Bank Holidays or Weekends.

 

International Delivery Options

We also offer delivery to Europe via DHL. 2-8 Days depending on country.

Orders sent to the USA and Canada are sent on a premium service with DHL and take approximately 5 days.

 See delivery costs in tables below.

*any import duty taxes incurred are to be paid by the receiver of the parcel upon delivery - DHL will contact you directly regarding this. Sadly the charges out outside of our control. 

 

European Delivery Options - Parcel weight restriction of 10kg
Group 1: Belgium, Luxembourg, Eire, Austria, France, Netherlands, Germany, Denmark	£11.99	2-3 Days delivery time
Group 2: Czech Republic, Slovakia, Estonia, Hungary, Italy, Spain, Poland, Slovenia, Croatia, Lithuania, Sweden	£17.99	3-8 Days delivery time
Group 3: Portugal, Romania, Greece, Bulgaria	£22.99	4-8 Days delivery time
Group 4: Switzerland	£37.99	3 Days delivery time

 

 

Canada Delivery Options - Parcel weight restriction of 5kg Please note: we are unable to send any glass or alcohol, Any import taxes incured are payable by receiver
Weight 0 - 2kg	£21.99	5 Days delivery time
Weight 2 - 5kg	£36.99	5 Days delivery time

 

 

USA Delivery Options - Parcel weight restriction of 5kg Please note: we are unable to send any glass or alcohol, Any import taxes incured are payable by receiver
Weight 0 - 2kg	£15.49	5 Days delivery time
Weight 2 - 5kg	£29.49	5 Days delivery time