Contact us

Internet and Mail Order Enquiries

Please call the team on 0345 450 6306 / +44 (0) 1243 510516 or alternatively drop us an email and we will be here to help you with any queries you may have regarding your order.

Mail Order Office Hours are Monday - Friday 0900 - 1700 GMT/BST. Closed Bank Holidays.

E-Mail us with your enquiry.

Write to us at - Montezuma's Direct Ltd, Birdham Business Park, Birdham, West Sussex PO20 7BT UK

If your query is regarding an existing order please quote your order reference number in all correspondence - this will help us and you! You will find this on your order confirmation e-mail.

General Enquries

If you have a general enquiry that is not specific to an online order or online experience please call the team at Montezuma's HQ or drop an email to the customer services team with your suggestions and feedback!

Please note that our HQ office hours are Monday-Friday 0900 to 1700 GMT/BST. We will do our utmost to respond to you within two working days.

Telephone: +44 (0) 1243 510510

Address: Montezuma's HQ, Birdham Business Park, Birdham, West Sussex PO20 7BT. UK

Shop Enquiries

If you have an enquiry or feedback that is related to a shop bought product or experience please contact the shop directly here or e-mail us at Chocolate HQ via email or telephone us on +44 (0) 1243 510510.

Winchester Store


Press & Advertising Enquiries

If you would like to write about our business or our products, we would love you for that! Please send any Press enquiries to Louisa or drop her a line on +44 (0) 203 9159527

Please note that if you would like to sell us any advertising or advertorial space, it’ll probably be a, “No thank you” as we believe our extraordinary chocolate is an advertisement in its own right. However, if we truly believe it’s an opportunity that we simply can’t miss, then we’ll check in with our very helpful media agency, who advise us on how to spend our advertising pennies wisely.

Wholesale, Export & Bespoke Enquiries

To place a wholesale order or to discuss your export requirements, you can call our wonderful trade team on +44 (0) 1243 510514 or send an e-mail.

To find out more about bespoke Montezuma's products for your shop or corporate chocolates for gifts or an event please e-mail Tom- sometimes it's just nice to chat about chocolate!

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